March 2025
Built on Trust: How Falcon Turns First Time Clients into Long-Term Partners
At Falcon Building Group we are not just building commercial spaces – we are building relationships that last, we are passionate about understanding our clients, delivering exceptional results and becoming a trusted partner for the long-haul. Some of Australia’s leading businesses, including Cleanaway and NRMA, have entrusted us with multiple projects over the years – not just because we deliver on time and budget, but because we make the process seamless, stress-free, and highly collaborative.
What is it about Falcon that keeps clients coming back? Read below to see behind the scenes of how we build long-term relationships that last.

The commercial construction industry is full of builders who can ‘get the job done’, but here at Falcon Building Group we are committed to something bigger:
· We make the process easy. Our agile, detail-driven team handles everything from research and strategy to seamless project delivery.
· We deliver on our promises. Transparency, precision, and clear communication are at the core of every project.
· We think beyond the build. We are not just handing over a finished project – we are ensuring it serves our clients’ needs for years to come.
This commitment is why companies like Cleanaway and NRMA continue to choose Falcon for their commercial builds, fit-outs and refurbishments.
Client Spotlight: Cleanaway – A seamless partnership in industrial construction
Challenge:
Cleanaway, Australia’s leading waste management company, engaged Falcon Building Group for building upgrades at an industrial warehouse in Bridgewater, Tasmania. They needed a team that could work efficiently, adapt to changing requirements, and ensure minimal disruptions to operations.
Our Solution:
Falcons precise approach ensured a smooth, well-communicated project from start to finish. We kept Cleanaway informed at every stage, tackled any challenges head-on, and completed the build on time and on budget.
What Cleanaway Had to Say:
The process was seamless. Falcon kept us informed of progress and ensured that any delays were communicated so that we could manage internal stakeholder expectations. We highly recommend engaging Falcon for your building projects. – Vinh, Cleanaway
Client Spotlight: NRMA- Enhancing hospitality with thoughtful refurbishments
Challenge:
NRMA, a trusted leader in Australian travel and accommodation, engaged Falcon to upgrade the Strahan Village hotel and restaurant as part of their commitment to delivering high-quality guest experiences across Tasmania. The refurbishment needed to modernize guest rooms, improve common areas, and enhance dining facilities – all while ensuring the hotel remained operational throughout the project. Given Strahan’s remote location, careful planning and coordination of materials, trades, and logistics were essential to keeping the project on schedule.
Our Solution:
Falcon worked closely with NRMA to deliver a seamless refurbishment that elevated the comfort and functionality of Strahan Village while preserving its unique charm. Our team managed the renovation of 35 guest rooms and upgrades to the on-site restaurant, introducing modern finishes and ensuring a high standard of craftmanship.
By carefully scheduling works to minimize disruptions to guests and staff, we ensured hotel operations continued smoothly throughout the refurbishment. Despite the challenges of working in a regional area, Falcon’s precise planning and strong supplier relationships meant the project was completed on time, within budget, and to NRMA’s exacting standards.
What NRMA Had to Say:
Despite the complex task of orchestrating numerous trades in a remote location, the project was executed safely, punctually, and to exacting standards. – Darren, NRMA Resorts
The Results:












For many of our clients, one project quickly turns into a long-term relationship. That’s because we approach every build with a mindset that goes beyond construction:
· We help clients make smarter business decisions. Whether it’s future-proofing a commercial space or recommending cost-saving alternatives, Falcon takes a strategic approach to every project.
· We provide ongoing support after the build. Our Falcon Four Process includes a three-month post-completion visit by a company director to ensure the client is completely satisfied.
· We adapt to client needs over time. As businesses grow and evolve, Falcon are ready to assist with refurbishments, expansions or new projects.
When businesses partner with Falcon, they’re not just getting a builder—they’re getting a team that is invested in their success.
If you’re planning a new commercial build, a fit-out, or a refurbishment, let’s talk about how Falcon can make your next project seamless, efficient, and built to last. Contact us now on (03) 6310 8282 or send us an email at sales@falconbuilding.com.au